1. Introduction

At Tigon Tours (“we”, “our”, or “the Company”), your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://tigontours.com or use our services.

2. Information We Collect

a) Information You Provide Directly

  • Name, surname, email address, phone number (during bookings or inquiries)
  • Payment information (processed securely via third-party providers)
  • Preferences and feedback submitted via contact forms

b) Information Collected Automatically

  • IP address, browser type, device information, pages visited, time spent on site
  • Cookies and analytics data (e.g., through Google Analytics)

3. How We Use Your Information

  • To process and confirm bookings
  • To communicate with you regarding your inquiries or reservations
  • To send updates, promotions, and newsletters (only if you opt-in)
  • To improve our website performance and user experience
  • To ensure website security and prevent fraudulent activities

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (e.g., fulfilling your bookings)
  • Your explicit consent (e.g., receiving marketing emails)
  • Our legitimate interests (e.g., improving site functionality and customer service)
  • Legal obligations (e.g., tax or accounting compliance)

5. Cookies

We use cookies to improve user experience and site performance. These may include:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Marketing Cookies: Used for advertising and retargeting purposes

You can manage or disable cookies via your browser settings at any time.

6. Data Sharing

We do not sell or rent your personal data. Your data may be shared with:

  • Payment gateways (to complete transactions)
  • Service providers (e.g., booking or CRM systems)
  • Government authorities, only if legally required

7. International Data Transfers

If your data is transferred outside of your country (including outside the EU), appropriate safeguards will be implemented, such as Standard Contractual Clauses or secure processing agreements.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting requirements
  • Analyze and improve our services (anonymized where possible)

9. Your Rights

Depending on your jurisdiction (e.g., under GDPR or local privacy laws), you have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

You can contact us at privacy@tigontours.com to exercise these rights.

10. Data Security

We implement appropriate technical and organizational measures such as SSL encryption, firewalls, and access controls to safeguard your data.

11. Minors

Our website is not directed to children under 18. We do not knowingly collect data from minors. If we learn that data from a child has been collected without parental consent, we will delete it promptly.

12. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

Effective Date: July 9, 2025