Last updated: July 9, 2025
This Shipping and Delivery Policy outlines how and when items or documentation will be delivered when booking services through www.tigontours.com, operated by Tigon Travel.
1. Delivery of Travel Documents
Once your booking is confirmed and payment is completed, Tigon Travel will provide all necessary travel documents (e.g., itinerary, booking vouchers, tickets) via email unless otherwise stated.
Delivery Time:
- Most documents are delivered within 24–72 hours of booking confirmation.
- For last-minute bookings, documents may be provided closer to the travel date.
2. Physical Shipments
In some cases, Tigon Travel may offer physical products (e.g., travel kits, brochures, merchandise, gifts). These are shipped via trusted courier services.
Shipping Timeframe:
- Orders are typically processed within 2–5 business days.
- Estimated delivery within 7–14 business days, depending on destination.
- Tracking information will be provided via email.
Shipping Locations:
- We currently ship within Turkey and selected international locations.
- Shipping availability and fees are displayed at checkout.
3. Shipping Fees
Shipping fees, if any, will be clearly displayed during the checkout process. Some promotions may include free shipping for certain products or destinations.
4. Delivery Delays
While we aim for timely delivery, delays can occur due to:
- Customs clearance
- Public holidays
- Weather conditions
- Courier-related issues
Tigon Travel is not responsible for delays outside our control but will assist you in resolving delivery issues.
5. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate delivery details. If an item is returned due to an incorrect address or failed delivery attempts, reshipping costs may apply.
6. Contact Us
If you have any questions about your shipping or delivery status, please contact us:
Tigon Travel
Email: info@tigontours.com
Phone: +90 530 109 68 74
Website: www.tigontours.com
